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Help Customers on Different Channels

  • Updated on Oct 2, 2025
  • Published on Jan 30, 2025
  • 1 minute(s) read
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Gladly supports multiple Channels so your Customers can reach out to you on Channels they prefer or are more convenient for them. These include Channels like:

  • Voice

  • Messaging

    • SMS

    • Chat (using Chat)

    • Social Messaging, which includes Instagram Messaging, Facebook Messenger, and WhatsApp

  • Email

See the topics in this section to learn how to support Customers on each Channel.

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