We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more
As a manager, you have responsibilities to ensure the smooth operation of your Contact Center. This includes running reports so you can understand what's happening in your Contact Center to help you make decisions.
More Settings and Features > Settings and Features > Business Hours Settings > SLA Business Hours (Reporting) > Get Started With SLA Business Hours (Reporting)