Conversation transcripts cannot currently be retrieved through the Gladly UI but can be completed through the API. You can retrieve Conversation copies one at a time or in bulk.
Export one Conversation
See Get Item via our developer docs to learn how to retrieve Conversations one at a time.
Export Conversations in bulk
See the developer guide links below to retrieve Conversation content in bulk regularly. By default, your organization is configured to generate these export files every 24 hours. Each export file is available for 14 days and has a limit of 2,000 Conversation items.
If you exceed the 2,000 Conversation item limit, you can:
Locate the Conversation ID.
Call the API directly in-browser by going to a new tab.
Convert JSON to a CSV using a tool like Convert CSV to complete the conversion.