By default, Delighted includes a 10-minute delay between a response being received in Delighted and an activity/Task being created in Gladly. This delay ensures that respondents have adequate time to leave comments before syncing responses over to Gladly.
Beyond this delay, the most common reason an activity/Task might not be created is tied to the conditions for its creation. For example, if your Gladly integration uses the rule, “Only promoters who comment,” then no activities/Tasks will be created unless the Delighted response meets that exact specification.
If it looks like there are eligible responses that didn’t sync to Gladly after that 10-minute delay, contact Delighted.