Documentation Index

Fetch the complete documentation index at: https://help.gladly.com/llms.txt

Use this file to discover all available pages before exploring further.

Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

How can my team add context about their follow-up with a customer?

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You can add comments directly to Tasks in Gladly, indicating what steps are being taken to address Customer feedback.

Task for Grumpy customers to follow up on recent surveys and customer experience.