Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Deactivate Proactive Chat Campaign

  • Published on Jan 30, 2025
  • 1 minute(s) read
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REQUIRED USER ROLE 
Administrator
PERMISSION OVERVIEW
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Temporarily stop a Campaign from appearing on your website without deleting it by deactivating it.

  1. Click on the top left corner of the screen.

  2. Click Settings.

  3. Under the Proactive Conversations category, click Proactive Chat.

  4. Under the Status column, toggle the Campaign you want to deactivate. Click the toggle again (toggle is green) to reactivate the Campaign.

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