{{snippet.App Platform Disclaimer}}

Benefits

Increased Agent Productivity

Frees up agents to focus on more complex, high-impact tasks rather than handling routine return or exchange requests.

Faster Customer Resolutions

Provides customers with a direct link to complete their return or exchange, ensuring quick and seamless service without delays.

Enhanced Customer Experience

Empowers customers to take action independently, reducing wait times and improving satisfaction.

Operational Efficiency

Reduces the volume of repetitive inquiries handled by Agents, optimizing workflow and team bandwidth.

Available Actions

Pull Existing Returns
- Detailed Return Data
  id
  state (closed or open)
  createdAt
  updatedAt
  editedAt
  currency
  url
  outcome
  customer email
  order: Loop id, name, provider id, number
  return:
  product total
  discount total
  total
  items:
  id
  provider id
  product id
  variant id
  sku
  title
  return reason
  parent return reason
  returnedAt
  outcome
  comment
  cost: price, discount, tax, total
  exchange:
  product total
  discount total
  tax total
  total
  out of stock status
  out of stock resolution
  items:
  id
  order id
  product id
  variant id
  sku
  title
  cost: price, discount, tax, total
  cost breakdown: handling fee, gift card amount, refund, upsell
  shipping:
  carrier
  tracking number
  label status
  status page URL
  destination id
  return method
  label updatedAt
Create Return Link
- Creates a clickable Return link directly to the Loop Returns portal, for personalized and streamlined returns and exchanges. Includes Customer and Order information.

A Customer contacts support asking for the status of their Return. Sidekick pulls their most recent Return, and provides current data on when the Return was processed, and tells the Customer that they have been credited.
A Customer wishes to initiate a Return. Sidekick asks onboarding details to identify the Customer, clarifies the Order the Customer wishes to return, and provides a personalized link to the Loop Returns portal for the Customer’s Order.

{{snippet.Partner App CTA}}