Compliance Event Log

REQUIRED USER ROLE
Compliance Administrator

PERMISSION OVERVIEW
View permissions by role

Use the Compliance Event Log to track compliance events, setting changes, or Customer data deletions.

Click on the top left corner of the screen.
Click Settings.
Under the Security and Compliance category, click Compliance Event Log.

Compliance Event Log overview

The log displays the following information for each compliance event.

Event Type – The type of event that occurred (e.g., deletion).
Description – Describes the activity or action taken with the event.
Customer ID – The unique ID of the Customer affected by the event.
Date – The date and time the event occurred.
Performed By – The Compliance Administrator who triggered the event. Events completed by the Gladly system will show "System."

Compliance Event types and descriptions

The following event types may appear on this list:

Event Type	Action	Description
ATTACHMENT_REDACTED	JSON file downloaded for a Customer	Deleted an attachment from a Customer Profile.
CONVERSATION_DELETED	Conversation with all Conversation items inside is deleted. Appears when a Customer Profile with Conversations is also deleted.	Deleted a Conversation and all items contained in a Conversation.
CUSTOMER_PROFILE_EXPORTED	Delete a Conversation item	Downloaded a JSON file.
CONVERSATION_ITEM_REDACTED	Customer Data Retention settings updated	Deleted a Conversation item.
DATA_RETENTION_CONFIG_UPDATED	Deleted Customer Profile	Updated Customer Data Retention settings.
PROFILE_DELETED	Deleted call recording	Deleted a Customer Profile.
RECORDING_REDACTED	Deleted call recording	Deleted a call recording.

Deleted Conversations performed by 'System'

If you see CONVERSATION_DELETED events performed by "System," these are typically caused by Customer Merges when two open Conversations are merged, and one of the Conversation threads is deleted once merged. Use the Conversation Timestamps report if you'd like to see recent merge events.