Chat emits events that can be used with analytic tools like Google Analytics for additional analysis. These events can help you better understand how Customers interact with Chat.
Availability:change
conversation:ended
conversation:started
campaign:triggered
customer:onboarded
message:received
Use to answer questions like:
Which Agents drove the most revenue?
Which Agents had the highest impact on conversion rate?
message:sent
quick-action:selected
search:result-selected
sidekick:closed
sidekick:opened
See all events outlined here for more detail, or check out some code samples on Github.
Please note that Gladly does not have reporting on these events.