Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Can Customers opt-out of future SMS Campaigns?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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SMS Campaign recipients can opt-out of future SMS Campaigns by replying Stop, Unsubscribe, or Cancel. If they opt-out, you’ll be unable to contact them via SMS unless they contact you via SMS or reply with Unstop, Start, Yes to start receiving messages again.

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