Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Activate and Deactivate a Rule

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REQUIRED USER ROLE 
Administrator
PERMISSION OVERVIEW
View permissions by role
  1. Click   on the top left corner of the screen.

  2. Click Settings.

  3. Under the Orchestration category, click Rules. The Rules page will list all the Rules, both active and inactive.

  4. Click the toggle next to a Rule to activate (toggle is green) or deactivate (toggle is gray) the Rule.

You can also hover over the Rule and click to the right of the Rule.

  1. From the Edit Rule page, click the Active toggle button to activate (toggle is green) or deactivate (toggle is gray) the Rule.

  2. Click Save.

Deactivated Rules appear in the Inactive tab in the Rules settings page. Reactivating a Rule brings the Rule back to the Active tab.