Coming soon: This feature will be available for Early Access
If you're interested in learning more, contact Gladly Support.
Overview
Gladly runs in Chrome on mobile with IT setup, or special permissions required. Any Agent can access it using their existing Gladly credentials, on any phone or tablet running Chrome.
Requires Chrome mobile app
You must use the Chrome mobile app to access Gladly Team on mobile.
Mobile support is designed for Agents who aren't tied to a desk, whether you're on the floor helping Customers in person, moving between locations, or stepping away from your workstation. It gives you access to your Inboxes, Customer Conversations, Customer Profiles, Answers Knowledge and more, so you can stay connected with Customers wherever you are.
Login Page and My Customer List
Conversation Timeline and Composer
Customer Profile Details and Team Assist in Dark Mode
What you can do on mobile
On mobile, you have access to the following:
Inbox – View and work your assigned Conversations
Go Available – Be routed Email and Messaging Customers (Voice on mobile support not yet available)
Search – Find Customers or Conversations by name, email, or phone number
My Customer List – View a list of Customers assigned to you
Customer Profiles – View the full Conversation Timeline for a Customer, send replies using the composer, reassign Conversations to another Agent or Team, and add Topics
Compose text-based messages – Write emails, reply to SMS, etc.
View Answers – Search and reference articles without leaving Gladly
Tasks – View and manage your Tasks
Team Assist – Ask teammates for help on a conversation (available if enabled for your organization)
Set availability to be routed Customers
You can manage your availability directly from the mobile browser like you would on the desktop experience. Tap your status to toggle Channels on or off. Messaging and Email Channels are supported allowing you to receive and communicate with routed Customers or those already assigned to you.
Phone support not available at this time
Phone availability is not supported on mobile. Tapping the phone Channel will show an "unable to set ready" message. To handle voice calls, switch to a desktop browser.