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Use Gladly Team On Mobile Devices

  • Updated on Jun 6, 2026
  • Published on May 27, 2026
  • 2 minute(s) read
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Coming soon: This feature will be available for Early Access

If you're interested in learning more, contact Gladly Support.

Overview

Gladly Team operates in Chrome on mobile devices without the need for IT configuration or special permissions. Agents can log in using their current Gladly credentials on any smartphone or tablet that supports Chrome.

Mobile support is designed for Agents who aren't tied to a desk, whether you're on the floor helping Customers in person, moving between locations, or stepping away from your workstation. It gives you access to your Inboxes, Customer Conversations, Customer Profiles, Answers Knowledge and more, so you can stay connected with Customers wherever you are.

Gladly login page featuring a woman with headphones and customer messages on the side.

Login Page and My Customer List

A luxurious dining area with a grand staircase and a large floral centerpiece.

Conversation Timeline and Composer

Profile information for Juan Otto, including preferences and contact details.

Customer Profile Details and Team Assist in Dark Mode

What you can do on mobile

On mobile, you have access to the following:

  • Inbox – View and work your assigned Conversations

  • Go Available – Be routed Email and Messaging Customers (Voice on mobile support not yet available)

  • Search – Find Customers or Conversations by name, email, or phone number

  • My Customer List – View a list of Customers assigned to you

  • Customer Profiles – View the full Conversation Timeline for a Customer, send replies using the composer, reassign Conversations to another Agent or Team, and add Topics

  • Compose text-based messages – Write emails, reply to SMS, etc.

  • View Answers – Search and reference articles without leaving Gladly

  • Tasks – View and manage your Tasks

  • Team Assist – Utilize AI to help on Conversations (available if activated for your organization)

Set availability to be routed Customers

You can manage your availability directly from the mobile browser like you would on the desktop experience. Tap your status to toggle Channels on or off. Messaging and Email Channels are supported allowing you to receive and communicate with routed Customers or those already assigned to you.

Voice support not available at this time

Voice availability is not supported on mobile. Tapping the Voice Channel will show an "unable to set ready" message. To handle voice calls, switch to a desktop browser.

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