Keyboard Shortcuts
  • 21 Sep 2021
  • 1 Minute To Read
  • PDF

Keyboard Shortcuts

  • PDF

We know you want to help customers solve their problems and get them on their way. That’s why we have Keyboard Shortcuts, quick little tricks to help you through your daily tasks at lightning ⚡️speed, without ever leaving your keyboard.

Tip - 'alt' vs. 'option' keyboard keys
Mac uses option, whereas PC use alt.

General

Keyboard ShortcutFunction
alt + /
option + /
Show keyboard shortcuts
alt + [
option + [
Expand/Collapse My Customers list

Answers Panel

Keyboard ShortcutFunction
ctrl + /
command + /
Open Answers pane
escClose Answers pane
⬆️

⬇️

Scroll through search results
Enter
return
Insert Answer
tabSearch between "Results" and "Preview" sections

Availability

Keyboard ShortcutFunction
alt + 0
option + 0
Toggle Away
alt + 1
option + 1
Toggle Availability For Mail + Tasks
alt + 2
option + 2
Toggle Availability for Voice
alt + 3
option + 3
Toggle Availability for Messaging

Conversation

Keyboard ShortcutFunction
alt + =
option + =
Open reply customer menu
alt +a
option + a
Change assignee
alt + e
option + e
Email response
alt + n
option + n
Add note
alt + r
option + r
Reply to or reopen conversation
alt + t
option + t
Edit topics
shift + =
option +
Open reply customer menu
shift + h
option + h
Show/hide composition

Conversation Workflow

Keyboard ShortcutFunction
alt + ,
option + ,
Next Conversation
alt + .
option + .
Close Conversation
alt + ;
option + ;
Close & Next

Composer Panel

(when composition panel is open and in focus)

Keyboard ShortcutFunction
alt + r
option + r
Reply to Conversation
alt + e
option + e
Email response
alt + n
option + n
Add Note
alt + +
option + =
Open reply to Customer menu
command + enter
ctrl + enter
Send reply / save Note / Task
ctrl + zUndo last text edit
tabBack to Inbox

Inboxes

Keyboard ShortcutFunction
alt + o
option + o
See Open Inbox
alt + w
option + w
See Waiting Inbox
alt + c
option + c
See Closed Inbox

Topics Menu

Keyboard ShortcutFunction

⬆️
⬇️

Navigate through Topics
EnterAdd/remove Topics
or
Expand/collapse selected Topics
tabSave changes to Topics
escClose Topics menu without saving changes
command + ⬆️
ctrl + ⬆️
Scrolls up
command + ➡️
ctrl + ➡️
Expands all selected Topics
command + ⬅️
ctrl + ⬅️
Retracts all selected Topics




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