Use these handy keyboard shortcuts and quick little tricks to help complete daily tasks at lightning speed without ever leaving the keyboard.
General
Windows | Mac | Function |
|---|---|---|
alt + / | option + / | Show keyboard shortcuts |
alt + [ | option + [ | Expand/Collapse My Customers list |
Answers Panel
Keyboard Shortcut | Mac | Function |
|---|---|---|
ctrl + / | option + / | Open Answers Panel |
esc | esc | Close Answers Panel |
⬆️ | ⬆️ | Scroll through the search results |
Enter | return | Insert Answer |
Availability
Windows | Mac | Function |
|---|---|---|
alt + 0 | option + 0 | Toggle Away |
alt + 1 | option + 1 | Toggle Availability For Email, Task, Voicemail |
alt + 2 | option + 2 | Toggle Availability for Voice |
alt + 3 | option + 3 | Toggle Availability for Messaging |
Conversation
Windows | Mac | Function |
|---|---|---|
alt +a | option + a | Change assignee |
alt + e | option + e | Email response |
alt + n | option + n | Add note |
alt + r | option + r | Reply to or reopen a Conversation |
alt + t | option + t | Edit Topics |
shift + h | option + h | Show/hide the Composer |
Conversation Workflow
Window | Mac | Function |
|---|---|---|
alt + , | option + , | Next Conversation |
alt + . | option + . | Close Conversation |
alt + ; | option + ; | Close & Next |
Composer
Windows | Mac | Function |
|---|---|---|
ctrl + enter | command + enter | Send reply / save Note / Task |
ctrl + z | command + z | Undo last text edit |
Inboxes
Windows | Mac | Function |
|---|---|---|
alt + o | option + o | See Open Inbox |
alt + w | option + w | See Waiting Inbox |
alt + c | option + c | See Closed Inbox |
Topics Menu
Windows | Mac | Function |
|---|---|---|
⬆️ | ⬆️ | Navigate through Topics |
Enter | Enter | Add/remove Topics |
tab | tab | Save changes to Topics |
command + ⬆️ | command + ⬆️ | Jump to top or bottom of Topics |
command + ➡️ | control + ➡️ | Expands all selected Topics |
command + ⬅️ | control + ⬅️ | Retracts all selected Topics |