We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

Why can’t I click ‘Enable Changes’?

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Enable Changes is not clickable (gray state) if there are no changes detected. You'll know if there's a recent change made that can be applied if the Notes column shows "Changes made."

Table showing boost sizes, last modified dates, and notes for various entries.

Wait at least a minute or so before making new edits and enabling additional changes.