Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Why are the Active Subscriptions and Total Subscriptions fields not showing?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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Active Subscriptions and Total Subscriptions will not show on the Customer Profile in Gladly if the Customer has no active subscriptions.

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