Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why are the Active Subscriptions and Total Subscriptions fields not showing?

Published on Jan 30, 2025

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Active Subscriptions and Total Subscriptions will not show on the Customer Profile in Gladly if the Customer has no active subscriptions.

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Why are the Active Subscriptions and Total Subscriptions fields not showing?