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We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more
Chat Conversations can auto-end (but not auto close) if the Customer stops responding to your chat messages. The default setting is 15 minutes, but this is configurable via the Same agent assigment time limit setting in the Conversation Workflow > Messsaging settings.