Use this file to discover all available pages before exploring further.
Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.
Chat Conversations can auto-end (but not auto close) if the Customer stops responding to your chat messages. The default setting is 15 minutes, but this is configurable via the Same agent assigment time limit setting in the Conversation Workflow > Messsaging settings.