Q. When does chat automatically end if the Customer stops responding?
  • 12 Aug 2022
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Q. When does chat automatically end if the Customer stops responding?

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Chat Conversations can auto-end (but not auto close) if the Customer stops responding to your chat messages. The default setting is 15 minutes, but this is configurable via the Same agent assigment time limit setting in the Conversation Workflow > Messsaging settings.


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