Proactive Voice allows you to automate and proactively make bulk calls to your Customers, delivering a voice message without needing an Agent or multiple Agent dialers to call Customers individually. You can think of Proactive Voice as similar to an auto dialer feature that automatically dials phone numbers from a list.
Customers will receive an automated call and can leave a voicemail if they do not answer. If they pick up the call, they will hear your message, and you can also provide them with the option to speak to an agent if they need more information.
See Get Started With Proactive Conversations for information about the benefits and reasons for using Proactive Voice and a list of common use cases.