Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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What file types and size limits apply to Chat attachments?

  • Updated on Jan 22, 2026
  • Published on Jan 30, 2025
  • 1 minute(s) read
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Each file type must be less than 50MB.

Chat supports multiple file types such as PNG, PDF, XLSX, CSV, TXT, MOV, and JPG.

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