List of OOTB Dashboards

Use the Daily Trends dashboard to monitor or glance at how your contact center is doing by viewing key success and performance metrics. While considered historical reporting because reported data is an hour behind, it’s an efficient and e...

Use the Coaching Dashboard to do performance and improvement opportunity reviews with Agents. While considered historical reporting because reported data is an hour behind, it’s an effective tool to help you make data-backed feedback for ...

Use the Topics dashboard to analyze how Topics are used across Conversations, how often they are applied, and more. Imagine this. Suppose you have "Returns" as a Topic. The Topics Dashboard can quickly show any sudden increase in Convers...

Use the Sidekick Dashboard to understand how your implementation is performing based on Assisted Conversations and Resolutions. This information can help you understand where Sidekick is working well and where there are opportunities for...

Use the Sidekick Conversation Time dashboard to estimate how much time Sidekick has saved your team by handling Customer inquiries that your Agents would have had to handle if Sidekick hadn’t. This metric reflects the work Sidekick has d...