Telephone carriers use Caller ID Name (also known as CNAM) to reveal a calling party's name. CNAM can represent a person, business, or organization and is shown as a string text under 15 characters.
There a few things to be aware of regarding CNAM:
CNAM lookup is not guaranteed to occur. Some carriers receiving a call may never look up CNAM. Some Customers may actually pay for an application on their phones to look up CNAM.
CNAM lookup success is higher for local numbers than toll-free numbers. It can also take a few weeks for CNAM to apply. You can use public records for status on CNAM using websites like https://apeiron.io/cnam.
There's no fee for when a carrier in the US looks up your CNAM.
Contact Gladly Support if you need to update your CNAM for your Gladly-procured phone number.
Contact Twilio
Support can contact Twilio to request a CNAM update. Use the contact information in Twilio’s knowledge base to request the update.
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.