Update the Conversation by adding Sub-Actions like Add Internal Note, Add Topics, Add Reply, Update Conversation Fields, and Transfer Conversation.
Integrations Required
This Action does not have any required integrations.
Required Memories
This Action does not require any Memories.
Memories Generated
This Action does not update any Memories.
Sub-Actions
Add Reply
Reply to the Customer in the same Channel.
Add Topics
Add Topics to the Conversation and use them to configure topic-specific Rules.
Add Internal Note
Add a note visible only to Agents.
Apply Freeform Topics
Add Freeform Topics to the Conversation. Freeform Topics capture Conversation-specific attributes and may be configured within Gladly Sidekick to apply automatically.
Transfer Conversation
Transfer the Conversation to an Agent.