Smile is an eCommerce marketing platform that helps brands drive growth by creating engaging experiences to build lasting customer relationships. Companies use Smile to boost sales by collecting & publishing Customer reviews and visual content.
Benefits
Customer Insight
Heroes now have additional insight about a Customer directly in the Customer Profile. Information like no of loyalty points, referral link, and VIP tier is easily accessible without leaving Gladly.
Better Customer Service
With Smile providing the right Customer context at the right time, Agents can better help Customers by offering a more personalized experience.
Supported features
The Customer Profile is enhanced with the following Smile information:
Number of Loyalty Points
Referral Link
VIP Tier
Customer's date of birth (DoB)
Works with Gladly:
Customer Profile