How will we get visibility into the tickets that Simplr resolves?

Simplr’s platform syncs directly with Gladly. All Conversations still get routed directly to Gladly. Conversations in scope for Simplr get routed to the Simplr platform for a specialist to handle. Once the specialist responds, their response is logged back in Gladly for full visibility. Simplr also provides a performance dashboard for you to have visibility into all Conversations that Simplr is handling with associated CSAT scores.