The Skio app is set up entirely from Gladly’s Settings, no command-line tools are required. Connecting your Skio account with an API token is the only required step; the app has no other configuration.
Step 1: Generate a Skio API token
In the Skio dashboard, create an API token for Gladly under API & Integrations > API Keys, and copy it. Skio shows the token when it is created, so copy it before closing the page.
Step 2: Open the Apps settings
In Gladly, go to Settings > Apps. This is where you manage your App Platform integrations.
Step 3: Create a configuration
Click the Create Configuration button. Give the configuration a recognizable name – you will see this name across Gladly – and when prompted for the External App, choose the Skio app (gladly.com/SKIO/v4.2.0).
Step 4: Enter your Skio API token
Paste the token into API Token. It is the only credential the app needs; there is nothing else to configure.
Step 5: Activate and save
Switch the configuration from inactive to active and save it, then add the Skio Subscriptions card to the Customer Profile layout.
Contact Support
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click Contact Gladly Support. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
Please select the correct business impact (P1 to P4).
Most requests should be sent as a P4.
.svg?sv=2026-02-06&spr=https&st=2026-08-27T12%3A28%3A44Z&se=2026-08-27T12%3A39%3A44Z&sr=c&sp=r&sig=eFP%2Bc6FuuQ986F0TbFlvUN28EEOhjxuZer9KlwbxrX8%3D)
on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.