Skio runs subscriptions for Shopify merchants. The Skio App Platform integration brings the Customer’s Skio subscriptions onto the Gladly Customer Profile, status, next billing date, cadence, and the products on each one, matched automatically from the Contact details already on the profile, so Team members answer subscription questions without opening Skio. The same data, plus a set of subscription actions, is available to Gladly AI.
Key benefits
Every subscription on the Customer Profile
The Skio Subscriptions card lists the Customer’s subscriptions with status, next billing date, billing cadence, and cycles completed. Each one expands to show the products on it with quantity and price – no tab-switching, and no subscription ID to look up first.
Answer “when is my next order?” from the card
The next billing date and the billing cadence render directly on the card for active subscriptions, and a paused or cancelled subscription says so on its face – with the cancellation date when Skio has one. Where the delivery cadence differs from the billing cadence, the card shows both.
The identifiers follow-up work needs
The card shows the Skio customer ID, and each expanded subscription shows its Subscription ID – the values the Skio actions and the Skio dashboard need, ready to copy.
Subscription actions for Gladly AI
Sidekick and Guides can look up a subscription, cancel it, pause it, or trigger an immediate shipment, so routine subscription requests are resolved during the Conversation.
Supported features
The Skio App Platform integration is available in the following areas of Gladly:
Gladly Team
The Skio Subscriptions card is available on the Customer Profile. When a team member opens a Conversation, the card matches the Customer to their Skio account and renders their live subscriptions alongside the Conversation.
Gladly AI
Data Pulls are available in Guides, so Sidekick can answer subscription questions from the Customer’s live Skio data during a Conversation. The app’s actions – get a subscription by ID, cancel, pause, and ship now – can be called as part of a Guide.
Details
What data can you access
Skio Subscriptions card
The number of subscriptions, in the card header
The Skio customer ID
For each subscription: status, next billing date (active subscriptions only), billing cadence, delivery cadence where it differs from billing, and cycles completed
The cancellation date, for a cancelled subscription
For each product on a subscription: product and variant name, quantity, price, and the prepaid orders remaining when that line is prepaid
The Subscription ID
A “no subscriptions found” message rather than an error when the Customer has none
Customer and subscription records
Customer: Skio ID, Shopify platform ID, first and last name, email, phone number, and the dates the record was created and last updated
Subscription: status, next billing date, cancellation date, currency, cycles completed, Shopify platform ID, and created and updated dates
Billing and delivery policies: interval, interval count, and minimum and maximum cycles
Subscription lines: product and variant, quantity, price before discount, whether the line is prepaid, orders remaining, and selling plan ID
Supported actions
Get subscription by ID. Input: a subscription ID. Returns that subscription’s current status, dates, currency, cycles completed, and its product lines – useful for confirming the result of a change.
Cancel subscription. Inputs: a subscription ID, and whether the Customer should be notified. Cancels the subscription and the associated Shopify subscription contract. For a prepaid subscription, Skio sets the maximum cycles so it ends once the remaining shipments are processed. Skio reports success even when the subscription ID does not exist or the subscription was already cancelled, so confirm the outcome on the card.
Pause subscription. Input: a subscription ID. Temporarily stops billing and shipping until the subscription is unpaused. Skio reports success even when the subscription was already paused.
Ship now. Input: a subscription ID. Triggers an immediate, unscheduled shipment, generating a new order right away.
Get customers. Inputs: an email address or a phone number. Returns the matching Skio customers along with their subscriptions.
Cancel, pause, and ship now change the Customer’s subscription in Skio and Shopify immediately, and cannot be undone from Gladly. Decide which of these your team and Sidekick should use before enabling them in a Guide.
How does customer matching work?
The app finds the Customer’s Skio account from the contact details already on the Gladly Customer Profile – the primary email address, every other email address on the profile, the primary phone number, and any mobile numbers. Exactly one matching Skio customer returns that customer’s subscriptions. If nothing matches, or more than one Skio customer matches, no subscription data is returned. For a matched Customer, every subscription is returned regardless of its status, and only subscription lines that have not been removed are included.
Key use cases
1. Answer “when is my next order, and what’s in it?”
Use case: A Customer asks when their next shipment arrives and what it contains.
How it works: The team member reads the next billing date and cadence off the Skio Subscriptions card, then expands the subscription to see the products, quantities, and prices on it.
Business impact: The most common subscription question is answered in the first reply, without the team member opening Skio or asking the Customer for an order number.
2. Pause or cancel without leaving the Conversation
Use case: A Customer wants to skip a stretch of deliveries, or to stop a subscription entirely.
How it works: The team member confirms which subscription the Customer means from the card, and Sidekick pauses or cancels it by its Subscription ID. Cancelling also cancels the underlying Shopify subscription contract, and can notify the Customer.
Business impact: Retention and cancellation requests are handled in the Conversation instead of being handed off, and the card confirms the new state.
3. Send the next order early
Use case: A Customer has run out ahead of schedule and wants their next shipment now.
How it works: The team member identifies the subscription on the card, and the ship now action generates the order in Skio and Shopify immediately.
Business impact: An “I’ve run out” Conversation ends with a shipment on the way rather than a promise to follow up.