Easily capture Customer feedback and turn this insight into action with Simplesat. Simplesat's customizable surveys are personalized to your brand, sparking increased response rates and nurturing loyalty.
Simplesat allows you to create a CSAT, CES, NPS, or 5-star survey that will be automatically sent to a Customer upon closing a Conversation in Gladly.
Two ways to send a Simplesat survey
This article covers the Email-based integration, which sends a survey when an Email conversation closes. If you want to send a survey at the end of an AI-handled conversation on chat or SMS, use the Workflows-based integration instead. See Set Up Simplesat for Workflows.
Benefits
Analytics your team can understand: Simplifying feedback analysis with Simplesat's dashboards. Gain quick insights or customize reports for detailed answers.
Surveys your customers will love: Simplesat's fun, customizable surveys reflect your brand, elevating the feedback process. This playful personalization sparks increased response rates and nurtures brand loyalty.
Easy setup: Survey creation in a snap with an effortless setup process.
Supported features
Simplesat supports the following features with Gladly:
Channels
Email integration (this article): works on the Email channel, triggers when a Conversation is closed, and appears in Gladly's Conversation Timeline.
Workflows integration: works on web chat and SMS (Voice not yet supported), and triggers from a Workflow, typically on customer inactivity. See Set Up Simplesat for Workflows.
Works with Gladly:
Conversation Timeline