Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Can I see the device or browser used by Customers to chat in?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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Gladly does not expose the device and browser information from which Customers are chatting. However, through Self-Service Handoff, Gladly exposes the URL the Customer used to chat from, which Agents can use to gain context over the Customer's support issue.

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