Learn the basics of how the ScreenMeet integration works.
Who maintains the integration
The ScreenMeet integration is built and maintained by Gladly.
Basic scope
ScreenMeet is embedded as a widget allowing Agents to sign into ScreenMeet and start a cobrowse session without leaving Gladly. A ScreenMeet browser tab opens outside of Gladly, where Agents can interact with the Customer on your website.
How the integration works
ScreenMeet creates an AWS Cognito instance for their clients using Gladly. Once created, Agents must be added to the ScreenMeet instance through the ScreenMeet console. Once all Agents are added, Gladly must be given the name of the Cognito instance, which we'll use to configure ScreenMeet in your Gladly environment.
Requirements
See ScreenMeet's Requirements and Overview doc for additional information about browser and network requirements.