Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why are reports not loading?

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If you can’t access the Reports page because it’s not loading and getting stuck on a loading screen, this happens due to cookie requirements required by our reporting partner in non-production environments.

Loading animation indicating report generation in progress on the screen.

To resolve the issue, first, ensure you're using Chrome. Navigate to chrome://settings/cookies?search=cookies on your Chrome browser and select Allow Third-Party Cookies.

Settings menu showing options for third-party cookies and site permissions.