Redo Returns (App Platform Installation)

Redo is a post-purchase platform for e-commerce brands, offering package protection, returns management, and shipping solutions. It helps brands turn returns into revenue by enabling exchanges, store credit, and streamlined return flows.

The Redo Returns app brings return data directly into the Gladly agent workspace. When an Agent opens Customer Profile, the app automatically pulls all of that Customer's returns from Redo (matched by email) and displays them in an expandable card.

For each return, Agents can see:

Order details — order number, status, and dates
Returned items — product name, SKU, quantity, return reason, and Customer comments
Compensation — refund amount, store credit, exchange value, and available compensation methods
Exchange orders — new items, pricing, tax, and fulfillment status
Shipping & tracking — carrier, tracking number, status, and a clickable tracking link
Gift cards — if store credit was issued as a gift card, the code and amount
Notes & attachments — any notes or images attached to the return

All sections are collapsible, so Agents only expand what they need.

Benefits

No context-switching – Agents stay in Gladly instead of logging into Redo separately
Faster resolution – all return details are immediately visible
Automatic matching – returns are looked up by Customer email with no manual search required

Setup

Full installation instructions, including prerequisites, Option A (Redo handles it), and Option B (self-installation via the appcfg CLI), are documented on Redo's developer site:

Redo x Gladly Integration Setup Guide

Support

For issues with the Redo integration configuration, return data, or API credentials, contact support@getredo.com
For issues with the Gladly side (app framework enablement, API access), contact Gladly Support