Quick Actions is a Chat feature that exposes four topics (Public Answers or links to a web page) on the Chat landing page if Enable Search and Quick Actions is activated on the Chat configuration page.
For example, the Quick Actions configured for the Chat image below are Order Status, Store Locator, Returns and Exchanges, and Repairs.
Order Status and Store Locations are linked to the relevant web pages (notice the redirect indicator).
Returns, Exchanges, and Repairs are set up as Public Answers and displayed in the container.
Site visitors can use the search bar to find other FAQs created as Public Answers.
You can customize your Quick Actions on the Chat configuration page.
Quick Actions Availability
Quick Actions is only configurable if Enable Search and Quick Actions is activated on Chat.
