Manage Your IVR

Your IVR can direct your callers to the right Agent. You can create a new IVR from scratch, start with a template like the Basic IVR , modify an existing IVR, and add/remove nodes. Before you start Plan your IVR. Think about what...

Configure general settings for each phone number available in Gladly. The Voice Configuration also allows you to configure the IVR experience for each phone number. Click on the top left corner of the screen. Click Settings . ...

You can edit, restore, archive, and even duplicate an IVR. This gives full control over the IVR experience to make updates as your needs change. Below is a couple of reasons to maintain an existing IVR: Edit – Update your existing I...

Add and delete nodes as needed from an existing IVR. Add a node Some nodes can't be added through the UI Although most nodes can be added through the UI, Some node types (e.g., Data Dips, Customer Phone Number Match) can't...

Recently created or updated (unpublished) IVRs can be tested before they go live. You can run a simulation of the IVR experience by having the system call you and interact with the IVR you built or updated. IVR experience simulation ...

IVR changes or updates cannot be published if any node in the IVR tree is missing a required field. An error within a node would look like the error below. Fix the error with the required information. To view a list of nodes with existing ...

IVRs in the IVR configuration page appear under the Active or Inactive tab. When IVRs are considered as 'Active' As long as an IVR is associated with a phone number , it will appear in the Active tab. Otherwise, IVRs not associate...