Idiomatic Overview
  • 29 Mar 2022
  • 1 Minute To Read
  • PDF

Idiomatic Overview

  • PDF

Idiomatic is Customer feedback analytics software, with proprietary AI that categorizes and quantifies any type of Customer feedback in real-time.  By unlocking the "why" behind Customer feedback and sentiment, companies like Pinterest, Facebook, and Instacart drive transformative solutions and create loyal, lifelong Customers.

Benefits

For Voice of Customer / Customer Experience / Product Operations Teams

Customer Experience teams will get real-time, quantified insights about which changes will matter most to Customers.

For Customer Support Teams

Customer Support teams can save time by intelligently routing feedback to specialized Agents or automatically responding.

For Product Teams 

Product teams can optimize their product roadmap by prioritizing Customer pain points by issue, sentiment, rating, and volume.

Supported Features

Idiomatic supports the following features with Gladly:

  • Channels - email, voice, and all messaging Channels

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