Use this file to discover all available pages before exploring further.
We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more
Follow the instructions below to reset your password. If your company uses SSO to access Gladly, click here.
Reset your password by clicking the Forgot link in the password field.
Enter your email address, then click Send Reset Email. If you are a registered user, you will receive an email to reset your password.
Tip – Check your spam box if you do not receive the email in your main email inbox.
Find the email titled "Reset your password" in your inbox, then click Reset Password.
Enter your new password and follow the password requirements.
Click Change Password.
From the password reset confirmation screen, click Sign In to sign in again with your new password.
Single Sign-On (SSO) allows users to access multiple applications and websites with one set of credentials. SSO uses a trust relationship between the IdP (Identity Provider and the SP (Service Provider). The IdP passes an assertion to the SP to authenticate the user, often using an identity standard like Security Assertion Markup Language (SAML) or OpenID Connect (OIDC).
