Contact Gladly Support if you need help with the Smile App.
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click.svg?sv=2026-02-06&spr=https&st=2026-09-07T22%3A05%3A14Z&se=2026-09-07T22%3A16%3A14Z&sr=c&sp=r&sig=K1Dy7ZE7P29avQ%2B31v0ioNOyz%2FDHW%2BtP2ylRaPqpIsU%3D)
on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.