The Smile app is set up entirely from Gladly’s Settings, no command-line tools are required. Once set up, your team can review loyalty data, and use any merchant-enabled actions, directly within Gladly.
Step 1: Open the Apps settings
In Gladly, go to Settings > Apps. This is where you manage your App Platform integrations.
Step 2: Create a configuration
Click the Create Configuration button. When prompted for the External App, choose the Smile app (gladly.com/smile/v1.0.2).
Step 3: Fill in the configuration fields
Read-only loyalty data needs only the Smile API key below. Write actions stay off until you enable them and set both spending limits. Complete the fields in the configuration form:
Enable write actions — allows agents to adjust points and purchase rewards in Smile. Leave off for a read-only rollout; turn on only after the actions are registered and tested against a disposable Customer.
Maximum point adjustment — the largest number of points an agent may add or remove in one adjustment. Required when write actions are on; adjustments are blocked until it’s set.
Maximum point spend — the largest number of points an agent may spend on one reward purchase. Required when write actions are on; purchases are blocked until it’s set.
Smile API key — starts with
api_. See Creating the Smile API key below.
Creating the Smile API key
API access is available on Smile’s Plus and Enterprise plans. In Smile Admin, go to Settings > Developer tools, find the Manage API keys card, and select Generate new API key. Name the key after this integration and grant the seven read scopes the card needs — customer:read, points_transaction:read, reward_fulfillment:read, points_product:read, earning_rule:read, points_settings:read, and vip_tier:read — plus a write scope only for an action you enable: points_transaction:write for Adjust points, or points_purchase:write for Purchase reward. Select Generate and copy the key immediately; Smile shows it only once.
Contact Support
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click Contact Gladly Support. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
Please select the correct business impact (P1 to P4).
Most requests should be sent as a P4.