Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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How do I know which conversations were automated by Siena?

  • Updated on Oct 24, 2025
  • Published on Jan 30, 2025
  • 1 minute(s) read
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All conversations that were automated by Siena will have the topic "handled-by-siena".

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