Choose Between Answer types When Viewing Answers

As you know, there are four Answer types that you can use, but it doesn't mean every Answer will be available for every Answer type. For example, you might find an Answer type made as a Reference but not Public.

Order status page showing shipment details and tracking options for recent purchase.

  • GRAY If a specific type of Answer doesn’t exist, the icon will be grayed out, and you won’t be able to click on it.

  • BLACK If that Answer type exists, the icon will be black, and you can click on it.

  • GREEN If the icon is green, with a green line above it, the Answer type is currently selected.

Icons indicating availability status for different items in a visual format.

View an Answer Type

To select a specific type of Answer, click on its icon at the bottom. Hover over the icon to see the type of Answer you are viewing.