We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

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Can't find the answer to your questions on our Help and Documentation site? No problem! Just contact our Support Team for additional help.

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Everyone can contact the Support Team anytime help is needed, but SLA varies depending on your Support Package. Contact your Gladly AE, CSM, or implementation team for a recap on the offering you have.

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