The information on this page is applicable if you’ve already launched Gladly! If you have not yet launched, please continue working with your implementation team.
Designate initial Gladly Support contact(s)
Please inform your implementation team via Asana who your organization's designated Support contact(s) are. A list of emails should work for this activity!
A designated point of contact is somebody who:
Gladly creates accounts on the Gladly service portal to enable viewing of historical/ongoing issues.
Gladly auto-signs up to be part of the weekly email release distribution list.
We also use this information to ensure that critical users of the contact center operation receive important Gladly communications.
Set up users to contact Gladly Support
If you'd like to allow certain users to contact Gladly Support on your organization's behalf, please grant them Administrator or Team Manager accounts on Gladly via the Gladly Users UI. This will allow them access to the Contact Support page in Gladly.
Sign up for Status Page notifications
We highly recommend signing up for Status Page notifications so that you are aware of/when Gladly plans maintenance activities or if there are any major service disruptions.
To do so, go to https://gladly.statuspage.io/# and click on Subscribe to Updates. Enter your email address, phone number, or SMS number (click on the respective icon) and click on Subscribe.
In the example below, we are subscribing to "[email protected]" via email to this page: 