Why is the Conversation Timeline is showing ‘The conversation history could not be loaded’?

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If the Conversation won't load because of the error "the conversation history could not be loaded," this is typically caused by an intermittent or unstable internet connection.

  • If you're working from home and have other devices streaming (Netflix, video games, etc.), reduce your internet usage to create more bandwidth for your computer.

  • If you are working from home, if possible, try to connect your computer via ethernet to a switch or router instead of over wifi.

  • Run a network test to ensure and confirm the stability of the internet connection.