Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

What’s the maximum number of SMSes Gladly can send?

Prev Next

Proactive Email can send a maximum of eight emails per minute per Campaign, which is 40 emails every five minutes and equals 480 emails per hour. So, if you have 500 recipients on a Campaign, it will take a little over an hour to send emails. This is done to prevent your emails from being tagged as spam and this limit cannot be changed. Also, if a specific outreach end date/time is configured, not everyone in your recipient list may be messaged if the list is too large and ends too soon, considering the email send limits.