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Gladly's AI agent can be used in conjunction with your existing helpdesk to deliver personalized, end-to-end customer experiences across Channels. Unlike traditional AI tools that focus on simple deflection, Gladly is designed to build lasting relationships through deep Customer understanding and complete issue resolution.
It seamlessly integrates with your current CX ecosystem to provide fast, radically personal support. By blending brand-aligned intelligence with the ability to take action in third-party systems, Gladly handles the heavy lifting of support inquiries while ensuring your team stays focused on high-value interactions.
Whether Gladly is resolving a routine request or handing off a complex case to an Agent with full context, it transforms your existing support stack into a high-performing, scalable service engine.
Benefits of Gladly AI
True End-to-End Resolutions
Gladly AI goes beyond answering questions to execute real actions—like processing refunds or updating orders—minimizing friction and reducing Agent workload.
Radical Personalization
By accessing holistic Customer history, Gladly delivers empathetic, brand-aligned responses that make every Customer feel known and valued.
Effortless Scalability
Handle high-volume, repetitive inquiries 24/7 across SMS, chat, and voice without increasing headcount, freeing your team for complex, high-value tasks.
No-Code Agility
CX teams can configure, test, and refine AI behavior using natural language—no technical resources or engineering tickets required.
Seamless Integration
Get world-class AI capabilities without switching helpdesks. Gladly's AI agent integrates directly with your existing tech stack, including your current helpdesk platform.
How Gladly works
When used alongside your existing helpdesk, Gladly creates a seamless conversational experience that bridges the gap between your external systems and your Customer interactions. It understands Customer intent, retrieves data from external tools where needed, and uses workflows, authored as Guides, to resolve issues.
For organizations looking to upgrade from bots or deflection-first tools, Gladly provides a unified solution that prioritizes the Customer relationship. Every touchpoint is measurable, and every Conversation is designed to foster loyalty.
Three key pillars drive the Gladly experience:
No-Code Configuration and Training: Train Gladly AI just like you would a human Agent. Use plain language to set guardrails, define escalation procedures, and map out step-by-step Guides for various scenarios.
Agentic Action and Integration: Gladly leverages an intuitive App Platform to connect with your existing tools. It can intelligently retrieve information and execute tasks in external systems, ensuring a Customer’s inquiry is fully resolved or seamlessly handing off to an Agent when necessary.
Deep Customer Intelligence: Unlike simple chatbots, Gladly uses comprehensive interaction history and relevant data from across your systems to build a full picture of each Customer. This allows for meaningful, personalized service that makes Customers feel seen and valued.