Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Set ‘Reply-To` Email Address

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Having a reply-to address set up ensures that regardless of the sending email domain address used for outbound emails, you can control the reply-to email that responses go to, especially if it's different from the sending email address. See Set up a `reply-to` domain address for information on setting up a reply-to address.