The Recurly app is set up entirely from Gladly’s Settings, no command-line tools are required. Once set up, your customers’ Recurly subscriptions appear in Sidekick automatically.
Step 1: Open the Apps settings
In Gladly, go to Settings > Apps. This is where you manage your App Platform integrations.
Step 2: Create a configuration
Click the Create Configuration button. When prompted for the External App, choose the Recurly app (gladly.com/Recurly_App/v1.2.0).
Step 3: Fill in the configuration fields
Complete the single field in the configuration form: your Recurly API Access Token.
Creating the Recurly API key
Create a private API key in Recurly from the API Credentials page (Integrations > API Credentials, or https://app.recurly.com/go/developer/api_keys). The app uses it to read the Customer’s account and subscriptions and to perform subscription actions on their behalf. Paste the key into the configuration form’s API Access Token field.
Contact Support
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click Contact Gladly Support. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
Please select the correct business impact (P1 to P4).
Most requests should be sent as a P4.