In January 2021, Playvox acquired Playvox and entered the workforce management market.
As a workforce management tool, Playvox allows you to schedule and staff your team to create accurate volume forecasts, monitor Agent adherence in real time, and ensure the right Agent is helping the right Customer at the right time.
Benefits
Enhanced staffing data
With the Playvox integration, you can automatically pull Agent and Conversation-level data across all Channels into Playvox workforce management software to make smarter staffing decisions.
Schedule optimization
Playvox considers the number of KPIs, business requirements, grade of service agreements, and goals to create the most efficient team schedule.