The National Weather Service app is set up entirely from Gladly's Settings, and no command-line tools are required. The NWS API is free and public, so there is no account to create and no API key to enter. Once it is installed, Gladly AI can use live NWS alerts and forecasts in any Guide where you add the actions.
Step 1: Open the Apps settings
In Gladly, go to Settings > Apps. This is where you manage your App Platform integrations.
Step 2: Create a configuration
Click the Create Configuration button. Give the configuration a recognizable name (you will see this name across Gladly), and when prompted for the External App, choose the National Weather Service app (gladly.com/weathergov), picking the latest version available. The form confirms there is nothing else to configure.
Step 3: Activate and save
Make sure Configuration is active is switched on, then save the configuration.
Step 4: Add the actions to a Guide
In Gladly AI > AI Agents, add the weather actions to the Guide sections where they apply. For example, add the active alerts lookup to a "Where is my order?" section, and the location and forecast actions to a product recommendation section.
Contact Support
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
Please select the correct business impact (P1 to P4).
Most requests should be sent as a P4.
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.