The ShipStation app is set up entirely from Gladly's Settings, with no command-line tools required. Once it is connected, your team sees each Customer's recent shipments on the Customer Profile and can look up orders, labels and fulfillments from the Conversation.
Before you start
You need a ShipStation API V2 key, and your ShipStation plan must include API access. Do not use a V1 key and secret.
Step 1: Create a ShipStation API V2 key
In ShipStation, open Settings > Account > API Settings and generate a V2 API key. A V2 key gives full access to the ShipStation account, so create it under a dedicated API user and rotate it if it is exposed.
Step 2: Open the Apps settings
In Gladly, go to Settings > Apps. This is where you manage your App Platform integrations.
Step 3: Create a configuration
Click Create Configuration. When prompted for the External App, choose the ShipStation app (gladly.com/shipstation) and select the latest version available.
Step 4: Enter your API key
Paste the key from Step 1 into API Key (a ShipStation V2 API key, not a V1 key and secret). Switch the configuration to active and save it.
Step 5: Add the card to the Customer Profile
Go to Settings > Agent Experience > Customer Profile and add the App Platform Card for the ShipStation shipments card. Set it to hide when empty, so customers with no recent shipments do not see a blank card.
Step 6: Add the agent forms
Go to Settings > Agent Experience > Agent Actions and add each ShipStation form:
Look up order
Look up labels
Look up fulfillments
Use Agent Actions to choose which of these Gladly AI can use as well.
Step 7 (optional): Pin the card to an order
To show one specific order on the card instead of recent shipments, create a Gladly customer custom attribute named exactly shipstation_order_number and fill it with the ShipStation order number.
Contact Support
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
Please select the correct business impact (P1 to P4).
Most requests should be sent as a P4.
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.