We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

How many times will a Campaign try calling a Customer?

Prev Next

If the call could not be completed or the Customer did not answer, Proactive Voice will not create a second call to follow up. If you'd like to try again, you will need to create a new recipient list and Campaign schedule.