We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

How long to Answers take to update in previews or Help Center?

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It can take ~15 minutes for newly added Answers to appear in the layout preview. Newly saved content to your Help Center could take the same amount of time to appear on your website.